A late cancellation or missed visit not only leaves a hole in our practitioners' day, but negatively impacts appointment availability for our other patients who need care. As such, we require 24 hours notice for any cancellations or changes to your appointment. ​This allows us to offer the appointment spot to other patients waiting for visits.​

Missed appointments and late cancellations will incur a 50% cancellation fee. The last thing we want is to charge avoidable fees, so kindly ensure to provide notice for all appointment changes. We thank you kindly in advance for your support.

We're also aware things happen! Please call the office at 647 352 7282 if you feel your credit card has been improperly charged.

​CREDIT CARD REQUIREMENT

In an attempt to limit no show visits and improve accessibility to appointment times, credit card information will now be required to book all visits. The credit card information will be stored in a 256 bit encrypted, PCI compliant software (Stripe and Payfirma, through Jane App) equivalent to that of banking technology, and will not be visible to staff. The card will only be used in the event of missed appointments or late cancellations. 

If you any questions or concerns about the following, we'd love to hear from you!

Give us a call at 647 351 7282, or reach out at info@platinumhealth.ca